Overcoming Roadblocks to Listening (COD Lesson)
The ability to listen can be learned and developed and, like any skill, must be honed to increase your skill level. Listening is not simply hearing someone. It is the art of being present with them in such a meaningful way that they feel understood. It involves facial expression, eye contact, body posture, attention, attitude, and purpose. Good communication seeks to understand. Poor communication tries to win the point or be right. In this lesson you will identify 12 common communication difficulties. You will also discover ways to improve your listening skills.